Responsible gambling

At Genting Casino, we are committed to providing a safe and enjoyable online gaming experience for all our players. We understand that problem gambling can affect anyone, regardless of their background or circumstances, and we want to help you stay in control.

Identifying Problem Gambling

Problem gambling is not just about losing money, it's also about the emotional impact on yourself and those around you. If any of the following apply to you, please take a moment to consider whether gaming has become an issue:

• Do you find yourself spending more time thinking about or playing games?
• Have you started to experience mood swings or stress because of your gaming habits?
• Are you chasing losses by betting more money in an attempt to win back what you've lost?
• Has gaming affected your relationships with friends and family?

If any of these signs sound familiar, it's essential to take action. Our responsible gaming tools can help you regain control over your gaming.

Responsible Gaming Tools

We offer a range of features designed to promote safe and enjoyable gaming:

Self-Assessment Questionnaire

Take our short questionnaire to assess your gaming habits. This will provide personalized feedback on whether you need to make any changes.

Session Reminders

Set reminders for yourself to take regular breaks from gaming, helping you stay in control.

Deposit Limits

Restrict the amount of money you can deposit into your account per session or daily, setting a budget that suits your needs.

Self-Exclusion

Choose to block access to our site entirely for a period ranging from six months to five years, providing time and space to address any issues.

Getting Help

If gaming is causing problems in your life, don't struggle alone. We have partnered with trusted organizations who offer confidential support:

• Gamcare - Dedicated UK gambling harm support and counseling service.
• National Problem Gambling Clinic NHS-affiliated, referral-based specialist treatment for problem gamblers.
• Gamblers Anonymous – Peer-support groups offering 12-step programs to help you overcome addiction.

We encourage you to reach out and talk to someone who can provide guidance on managing gaming habits.

Staying Safe

To ensure a safe online experience:

• Be aware of your surroundings when playing games, especially if you're in shared living spaces.
• Never share passwords or account information with anyone else.
• Regularly review your bank statements to keep an eye on transactions related to gaming.
• Always follow our website's terms and conditions.

Genting Casino is committed to promoting responsible gaming practices. If you need support at any time, please contact our 24/7 customer support team for advice and guidance.

Additional Support Resources

If you're concerned about your own or someone else's gaming habits, there are resources available:

• Problem Gambling UK – Supporting recovery from problem gambling through specialist services.
• National Health Service (NHS) - Guidance on addressing concerns around betting and gaming.

Don't hesitate to reach out for support. Our team is here to help you stay in control of your gaming experience.